As Felis Carpet, our basic goal is to ensure and enhance customer satisfaction. While doing this, we are committed to always being objective and transparent in resolving customer complaints,
Promptly evaluating the complaints and providing the integration of permanent improvements we obtain with the system and our processes,
Resolving customer demands and complaints as soon as possible,
Regularly reviewing and constantly developing the complaint management processes and customer demands to enhance productivity,
Creating such environments where employees can express and constantly develop themselves by supporting the participation and creativity of employees,
